Who you actually contract with
You buy from one of our brands — DigiRDP, RyzenRDP, VostRDP or Ekire. On an Indian business contract, the counterparty is the operating company behind them:
| Legal name | RackVolt Cloud Solutions Pvt Ltd |
|---|---|
| CIN | U63999BR2024PTC068951 |
| GSTIN | 10AANCR5738G1ZC |
| Incorporated | 2024, India |
That matters for your finance team: a RackVolt contract is an Indian-entity contract, invoiced in rupees with GST, and payable domestically.
Each brand also has its own selling entity for self-service orders — DigiRDP, LLC and Ekire, LLC in the United States, and VostRDP, LTD. A self-service order is billed by that entity, which is why a GST invoice is raised against a RackVolt contract or custom quote rather than against a card payment made on a brand's website. If you need the GST invoice, tell us before you order and we will route it through RackVolt.
What we provide
GST invoice
Issued by RackVolt Cloud Solutions Pvt Ltd against the GSTIN above, in rupees, with your GSTIN on the invoice so you can claim input credit. Raised with your custom quote.
Indian data residency
For services in our India region, your data and its backups are stored and processed in India. We will not move them to another region without your instruction.
180-day log retention
System and access logs are retained for 180 days, recording genuine client addresses, with records of administrative action.
99.99% India SLA
A written monthly network-availability commitment with service credits, for contracted India-region services. Read the SLA.
Data Processing Agreement
Aligned to the DPDP Act 2023, covering instructions, security, sub-processors, breach notice and deletion. Read the DPA, or ask for a signature-ready copy.
NDA
We will sign a mutual non-disclosure agreement — ours or yours — before any detailed technical, security or architecture discussion.
Customer identity verification
For business contracts we carry out KYC on request as a documented process, and retain the records for the contract term.
Security questionnaire
We will complete a reasonable security questionnaire and describe our technical and organisational controls in writing, once a year or after an incident.
Domestic payment
UPI, Net Banking, Paytm and Indian debit and credit cards on self-service. For contracts, NEFT or RTGS to our Indian bank account against a GST invoice.
On the CERT-In directions
India's 2022 CERT-In directions place obligations on service providers, including retention of logs within India and prompt incident reporting. Where those obligations fall on us, this is our position:
| Obligation | Our position |
|---|---|
| Logs retained for 180 days | Yes — system and access logs are retained for 180 days under our current configuration. |
| Logs maintained within India | Yes for India-region services; logs for those services are held in India. |
| Accurate client-address records | Yes — our access logging records genuine client addresses rather than intermediate proxy addresses. |
| Customer identity records | Maintained for business contracts as a documented process, carried out on request. |
| Incident reporting | We keep incident records and will support your reporting obligations. |
Getting this in writing
Email [email protected] with what your procurement process needs. Tell us the document you want — DPA, NDA, SLA, security questionnaire, GST invoice format — and we will send it over.